Return & Order Cancellation Terms
Right of Withdrawal by the Customer
In order to exercise your right of withdrawal, you must inform us of your decision to withdraw from the present purchase agreement in writing at email@example.com within 3 hours from placing the order.
After this point, no order cancellations are accepted.
Returns after the product has been received are not accepted, with the sole exception of rare cases where a different product was sent than the one purchased. In this case, within 3 working days from our company’s acknowledgment of the error, the incorrect product will be collected from the customer’s address, and the correct product will be delivered.
Consequences of Withdrawal
If you withdraw from the sales agreement within 3 hours from placing the order, we will refund you the full value of the product we received from you within 14 days.