Cancellation Policy

Return & Order Cancellation Terms

Right of Withdrawal by the Customer

In order to exercise your right of withdrawal, you must inform us of your decision to withdraw from the present purchase agreement in writing at within 3 hours from placing the order.

After this point, no order cancellations are accepted.

Returns after the product has been received are not accepted, with the sole exception of rare cases where a different product was sent than the one purchased. In this case, within 3 working days from our company’s acknowledgment of the error, the incorrect product will be collected from the customer’s address, and the correct product will be delivered.

Product Unavailability

There is a rare case where the stock may be depleted before your order is fulfilled. In this case, you will be notified within 3 days from payment execution. The refund will be processed within 14 days, usually through the same payment method used for the initial transaction.

Consequences of Withdrawal

If you withdraw from the sales agreement within 3 hours from placing the order, we will refund you the full value of the product we received from you within 14 days.